Support
We're a small team and we answer every message. Most replies go out within one business day.
CONTACT
hello@getcostumer.comPlease include the email address on your account and, if something went wrong, what you were doing at the time.
Costumer is operated by 11565281 Canada Inc., Ontario, Canada.
Common questions
I forgot my password
On the sign-in screen choose “Forgot password”. We email you a six-digit code, then you set a new password right in the app.
How do I delete my account?
Open Settings, then Account & Resources, then Delete my account. This permanently removes your profile, projects, quotes, messages, inventory and uploaded files. If you can't sign in, email us from your account address and we'll do it for you.
How do I manage or cancel my subscription?
Subscriptions bought on getcostumer.com are managed from Settings on the website, where you can update your card or cancel. If you subscribed through Apple, manage it in your Apple ID subscription settings.
What's included for free?
Smart Pricing, your personalised pricing settings, and a free Designer Directory profile.
Camera or photo access isn't working
Costumer only asks for the camera or your photo library when you add a photo. If you declined earlier, turn it back on in your device settings under Costumer.
My client can't see the project
Each project has its own sharing controls. Open the project, then Sharing & Privacy, and choose what your client and team members can see.
See also our Privacy Policy and Terms of Service.